Privacy Policy

Effective Date: 01.10.2024
Website: www.dxblimo.com
Business Name: Prime Luxury Passenger Transport LLC
Business Address: Rasal Khor, Industrial Area, Manama Street, UAE
Contact Email: booking@dxblimo.com

Prime Luxury Passenger Transport LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dxblimo.com and use our services.

By accessing or using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

1. Information We Collect
   We may collect the following categories of personal data from you:

Personal Identification Data: Name, email address, phone number, and address.
Booking Details: Service preferences (e.g., type of service, pick-up location, and drop-off location).
Payment Information: Billing address and payment details (note: we do not store your credit card details, as they are processed securely by a third-party provider).
Technical Data: IP address, browser type, device information, and browsing activity through cookies or similar technologies.
Communications: Any correspondence sent to us via email or other forms of communication.

2. How We Use Your Information
   We use the collected data for the following purposes:

Service Delivery: To process your bookings, manage your reservations, and provide you with requested chauffeured services.
Customer Support: To respond to your inquiries and provide assistance.
Payments: To process payments and manage any transactions made via our website.
Marketing: To send promotional materials and updates about our services, with your consent where required.
Security and Fraud Prevention: To protect our website, users, and business from unauthorized access, fraud, or other malicious activities.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Legal Basis for Processing
   We process your personal data based on the following lawful grounds:

Performance of a Contract: When processing your booking or providing the requested services.
Consent: When you opt-in to receive marketing communications.
Legitimate Interests: To improve our services, secure our platform, and provide customer support.
Legal Obligation: When necessary to comply with legal requirements.

4. How We Share Your Information
   We do not sell or rent your personal information. However, we may share your data in the following circumstances:

Service Providers: With third-party companies that assist us in providing services, including payment processors, marketing agencies, and IT support.
Legal Authorities: If required by law, or to comply with legal processes, we may share information with law enforcement or other relevant authorities.
Business Transfers: In case of a merger, acquisition, or sale of our business, your data may be transferred as part of the transaction.

5. Data Retention
   We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes keeping information for booking management, legal obligations, and dispute resolution.
6. Your Data Protection Rights (GDPR Compliance)
   If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct any inaccuracies in your personal data.
Erasure: Request the deletion of your data, subject to legal constraints.
Restriction: Request restriction of processing your data.
Portability: Request a copy of your data in a commonly used format.
Objection: Object to processing your personal data for specific purposes, such as direct marketing.
To exercise any of these rights, please contact us at booking@dxblimo.com. We will respond to your request within the timeframes stipulated by GDPR.

7. Security Measures
   We implement appropriate technical and organizational security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
   Our website uses cookies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.
9. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
    Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
11. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
    If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

Prime Luxury Passenger Transport LLC
Email: booking@dxblimo.com
Address: Rasal Khor, Industrial Area, Manama Street, UAE